Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the website and services of CityGems and Pearls (“we”, “us”, “our”). By using this website, you agree to these Terms.
Effective Date: September 7, 2025
1. Who We Are
CityGems and Pearls is an online store for gemstones, jewelry, and related products. References to “Services” include browsing, purchasing, customer support, and any features we provide through this website.
2. Use of the Website
- You must be at least 18 years old or access under the supervision of a legal guardian.
- Use the site for lawful purposes only and in accordance with these Terms.
- We may suspend or terminate access if we reasonably believe you have violated these Terms.
3. Accounts & Security
- Provide accurate, current information when creating an account and keep your credentials secure.
- You are responsible for all activity under your account.
- Notify us immediately of any unauthorized use or security breach.
4. Orders, Pricing & Payments
- Placing an order constitutes an offer to purchase. We may accept or reject at our discretion (e.g., due to stock, pricing errors, or compliance checks).
- Prices, taxes, fees, discounts, and promotions are subject to change without prior notice until your order is accepted.
- Payments must be made through the methods displayed at checkout. By paying, you confirm you’re authorized to use the selected method.
5. Shipping & Delivery
- Delivery timelines shown are estimates and may vary due to courier or location factors.
- Risk of loss passes to you upon delivery to the address provided.
- Please review our Shipping & Returns policy for detailed terms.
6. Returns & Refunds
- Eligibility, timelines, and conditions are described in our Returns/Refund Policy page.
- Items must be unused, in original condition, and accompanied by proof of purchase unless otherwise stated.
7. Intellectual Property
All content on this site—including text, graphics, logos, images, product photography, and layout—is owned by or licensed to CityGems and Pearls and is protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works without written permission.
8. User Content & Reviews
- You are solely responsible for content you submit (reviews, comments, images).
- By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display it in connection with the Services.
- We may moderate or remove content that is false, unlawful, infringing, or abusive.
9. Prohibited Activities
- Interfering with site operation or attempting to bypass security measures.
- Posting or transmitting harmful code (viruses, malware).
- Impersonation, fraud, or misleading activity.
- Infringement of any intellectual property or privacy rights.
10. Third-Party Links & Tools
We may provide links to third-party websites or tools for convenience. We do not control and are not responsible for their content, policies, or practices. Use them at your own discretion.
11. Warranties & Disclaimers
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
12. Limitation of Liability
To the fullest extent permitted by law, CityGems and Pearls will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data arising from your use of the Services.
13. Indemnification
You agree to defend, indemnify, and hold harmless CityGems and Pearls and its affiliates from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Services or violation of these Terms.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. You agree to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, for any dispute arising from or relating to these Terms.
15. Changes to These Terms
We may update these Terms from time to time. Changes take effect upon posting on this page. The “Effective Date” above will reflect the latest update.
16. Contact Us
CityGems and Pearls
Email: citygemsandpearls.in@gmail.com
Phone: +91-8660973105
Address: JM road, Sri Devara Dasimayya road, old, Avenue Rd, Bengaluru, Karnataka 560002